Services · Domiciliary Care
Home care, planned around the person
Domiciliary care from Polaris Gateway means trained, supervised carers visiting the home to deliver agreed support, from a single morning call to multiple daily visits and complex packages.
What we can support with
Every package is built from agreed tasks and outcomes. Below is an overview of the support we can include, the right mix depends on the assessment.
Personal care
Help with washing, dressing, continence, oral care, and mobility, delivered with discretion and respect for routine.
Medication support
Prompting, administering, and recording medication in line with NICE guidance and our medicines management policy.
Companionship and wellbeing
Conversation, walks, hobbies, social outings, protecting the relationships and routines that make a home feel like home.
Meal preparation and nutrition
Cooking, hydration prompts, and dietary support, including diabetic, soft, and culturally specific diets.
Household support
Light cleaning, laundry, shopping, and bill prompts, practical help that keeps daily life moving.
Complex needs care
End-of-life support, dementia care, post-discharge rehabilitation, and care for adults with learning disabilities, planned with clinical oversight.
How we set up care
A clear, four-step process, no pressure, no obligation, and no hidden costs.
- 1
Free assessment
A registered manager visits to understand needs, routines, risks, and what good looks like from the person and family's perspective.
- 2
Personalised care plan
We build a written, agreed plan covering tasks, preferences, safeguarding, medication, and capacity. You receive a copy.
- 3
Carer matching
Continuity matters. We match carers by skill, language, lived experience, and personality, not just by who is free.
- 4
Ongoing review
We review the plan at agreed intervals, after any incident, and any time circumstances change. Families and referrers stay informed.
For professional referrers
Social workers, hospital discharge teams, GPs, and case managers can refer directly. We will respond within one working day with capacity, suitability, and an indicative start date, and we will tell you honestly if we are not the right fit.